How It Works

Simple, Secure, 24/7

Three easy steps to send or receive parcels. No coordination, no failed deliveries, no hassles.

The ZIMPUDO Process

Parcel delivery reimagined for the modern world

1

Drop Off

Courier or sender uses the mobile app to select a locker, scan QR code, and securely deposit the parcel. Instant notification sent to recipient.

2

Secure Storage

Parcel stored in a secure, electronically locked compartment. Real-time tracking available through the app. SMS notifications for feature phones.

3

Collect Anytime

Recipient visits locker at their convenience (24/7), enters OTP or scans QR code, and collects parcel. No coordination hassles, no failed deliveries.

Detailed Guides

Choose your role to see how ZIMPUDO works for you

Receiving Parcels Made Easy

1

Get Notified

Receive SMS or app notification when your parcel arrives at a ZIMPUDO locker near you.

2

Visit the Locker

Head to the locker location at your convenience - 24/7 access means no rush!

3

Enter Your Code

Use the OTP from your SMS/app or scan the QR code to unlock your compartment.

4

Collect Your Parcel

Door opens automatically. Grab your parcel and go - that's it!

Benefits for Customers

  • 24/7 Access - Collect parcels anytime, day or night
  • No Waiting - No need to stay home for deliveries
  • Secure Storage - Electronically locked compartments
  • Convenient Locations - ZIMPOST outlets nationwide
  • Real-Time Tracking - Know exactly when your parcel arrives
  • No Failed Deliveries - 100% success rate

Frequently Asked Questions

Everything you need to know about using ZIMPUDO

Parcels can be stored for up to 72 hours (3 days) free of charge. After that, a small storage fee applies. You'll receive reminder notifications before any fees are incurred.
No problem! You can request a new OTP through the mobile app or by contacting our support team. For security, you'll need to verify your identity with the parcel tracking number.
Our lockers come in five sizes: XS (408×51×460 mm), S (408×127×460 mm), M (408×278×460 mm), L (408×430×460 mm), and XL (408×580×460 mm). This accommodates everything from documents and small packages to larger items like electronics and clothing.
No! While our mobile app provides the best experience, you can also receive OTP codes via SMS on any phone. Simply enter the code on the locker touchscreen to access your parcel.
Very secure! Each compartment has electronic locks, tamper detection, and 24/7 surveillance. Only the person with the unique OTP code can access the specific compartment. All transactions are logged and encrypted.
Our lockers are located at ZIMPOST outlets across Zimbabwe, starting with Harare and Bulawayo. Use our mobile app or website to find the nearest locker location to you.
Our system shows real-time availability to couriers. If a locker is full, they'll be directed to the next nearest location. We monitor capacity closely and deploy additional units in high-demand areas.
Yes! You can use ZIMPUDO to send parcels to other users. Simply use the app to book a compartment, deposit your parcel, and the recipient will receive their pickup code. Perfect for peer-to-peer deliveries!

Ready to Experience ZIMPUDO?

Download our mobile app and start enjoying hassle-free parcel delivery today.

Download AppContact Us