Privacy Notice

For full details, please read our complete Privacy Policy.

What We Collect

Mandatory Details

To use ZIMPUDO services, we need:

• Name, phone number, delivery address - for parcel delivery and collection
• National ID (where required) - for secure parcel collection and compliance

If you don't provide mandatory information, we may not be able to create your account or deliver/receive your parcels.

Service Data

• Parcel details, delivery/collection records
• Payment information

Technical Data

• Device info, IP address, app logs
• Geolocation (if you enable it)

Optional Data

• Email for updates
• Marketing preferences
• Feedback and surveys

You can choose not to provide optional information without affecting core services.

How We Use Your Data

We use your data to:

• Deliver and track parcels securely
• Process payments and manage your account
• Prevent fraud and comply with regulations
• Improve the app and customer experience
• Send updates or offers (only with your consent)

Sharing

We may share your data with:

• Trusted partners: Couriers, payment processors, IT providers
• Regulators or authorities if required by law
• International partners, but only where there is legal protection or your consent

We do not sell your personal data.

Your Rights

You have the right to:

• Access, correct, or delete your data
• Restrict or object to processing
• Withdraw consent (e.g., for marketing)
• Request data transfer (portability)
• File a complaint with the Data Protection Authority (POTRAZ) if unresolved

Security & Breach Notification

We use encryption, secure servers, and strict access controls to protect your data.

If a serious breach affects your data, we will inform you and notify the Data Protection Authority within 24 hours.

Automated Decisions

We do not make decisions about you based only on automation (e.g., profiling) that could affect you legally or significantly. Human staff always remain involved.

Data Retention

We keep your information only as long as needed for service delivery, compliance, or legitimate business. For example, transaction records may be retained for up to six (6) years as required by law.

Children's Privacy

Our services are not for children under 18. Minors may only use ZIMPUDO with guardian consent.

Contact Us

If you have questions or want to exercise your rights, contact: